WELCOME TO THE ALL AMERICA CITY OF PHARR
PUBLIC UTILITIES DEPARTMENT
STAGE II WATER CONSERVATION ORDINANCE IN EFFECT
(Click for details) Water Conservation Ordinance
Water or Sewer Problems
(956) 402-4300 M-F 8:00 am to 5:00 pm
(956) 402-4444 after 5:00 p.m.
(956) 402-4444 Weekends and Holidays
Need location of Water or Sewer lines?
DigTess at 811
Utilities Billing Questions
The City of Pharr Public Utilities Department has strived for excellence by continuing to work diligently in keeping up with a growing demand of essential life needs and meeting federal & state regulations. The Public Utilities Department consists of five essential key divisions: Water Treatment Plant, Water Distribution, Wastewater Treatment Plant, Wastewater Collection System, and Water Billing Division.
The Water Treatment Plant (WTP) for 8 years in a row has received the prestigious recognition of “SUPERIOR” rating for the water it produces from the Texas Commission of Environmental Quality (TCEQ). The recognition is received by meeting all of the state requirements to produce potable (drinkable) tap water. The WTP is essential in giving one of the most essential needs of life – “SUPERIOR” tap water. The WTP is a 10 MGD and will soon become a 19 MGD.
The Water Distribution division is one of the most called upon divisions. The water distribution is responsible for repairing water breaks, installing and replacing water meters, fire hydrants, sewer breaks, installing water lines and sewer lines, and manholes. The division receives and completes over 3,000 work orders per year.
The Wastewater Treatment Plant (WWTP) is the first WWTP in South Texas to have a Biological Nutrient Removal (BNR) as part of the WWTP. The BNR is critical is removing phosphorus and nitrates from the influent sewer. Phosphorus and nitrates from WWTP across the Rio Grande Valley were contributing to the depletion of oxygen at the Arroyo Colorado. Pharr was recognized in being first in recognizing the need and by adding the BNR to the existing WWTP. The WWTP is an 8 MGD.
The Wastewater Collection System (WWCS) is essential in moving sewer from your home to the WWTP. The WWCS is vital to the health of a community. The city spent over $60 million is revamping much of the old WWCS and the city continues to plan to improve the WWCS. The WWCS consists of: sewer force main pipes, gravity sewer pipes, manholes and 42 lift stations.
Striving for excellence in customer service the Water Billing Division is vital to everyday questions residents may have concerning their Utility bill, which most know it as a water bill, but it consist of much more. The Utility bill consists of: amount of water used, sewer, brush pickup, garbage pickup, drainage & street assessment fee and tax. Residents are able to pay their Utility Bill through, mail, phone and Internet. The Water Billing Division in under the direction of the Finance Department.
The City of Pharr Public Utilities strives to meet excellence everyday. From producing “SUPERIOR” water to our customer service, the Public Utilities Department is committed to public health, protecting the environment, fire protection and quality of life services.